Movers Reviews: Better Business Bureau

The Best Movers Reviews Come in the Mail

Movers Reviews are very much an important part of our business model. In fact, the positive feedback we get from our customers has always been, by far, our greatest marketing resource. That’s why we we’re very proud to share that the Better Business Bureau has confirmed that, as of May 2nd, 2016, Safe Responsible Movers has received neither a single customer complaint, nor a single negative review to the Bureau.

You can check out the full text of the certificate below, or read our BBB rating page here.

Movers Reviews - The BBB has certified that we've recieved no negative complaints or reviews in the past 3 years.

Look what came in the mail! It’s a certification from the Better Business Bureau the Safe Responsible Movers of Boston, Massachusetts hasn’t received a single customer complaint or negative review since we were accredited in 2013.

What is the Better Business Bureau?

Founded in 1912 to combat then-rampant “medical quackery,” the Better Business Bureau is a non-profit organization focusing on industry self-regulation and consumer protection. It collects complaints from consumers about businesses. After that, it monitors those businesses to see how the company handles complaints.

For example, let’s say you hire a moving company and they rip your fine leather couch. So now you want the movers to do their best to fix the couch or pay for a repair. If you ask them and they don’t respond, the Bureau takes note and grades those movers poorly. However, the BBB will also notice if they take your complaint seriously, and remedy the situation. In the latter case, the grade for the business would go up.

Basically, the BBB (as its often called on craigslist ads and in Google search results) exists to make sure that businesses are what they say they are. A business with positive reviews with the BBB is at least a real business.

But if you see movers reviews on the BBB website with poor grades — Don’t book with that company. They are probably not a trustworthy business. So stay away.

So is it a Trade Organization or a Consumer Protection Group?

It’s a bit of both, actually. There are two kinds of businesses that the BBB reviews and rates. The first are BBB-accredited businesses. These are businesses that pay dues to the organization and agree to conduct business by strictly abiding by the Better Business Bureau Code of Ethics. The code of ethics states that accredited businesses must “advertise honestly” and “embody integrity.” Most of all, businesses must do as the organization’s motto instructs and “start with trust.”

The BBB and its members review accredited businesses on a yearly basis to ensure they’re in compliance with all regulations. Accreditation doesn’t mean that the BBB endorses that business. It doesn’t even mean the Bureau thinks they’re doing a good job, necessarily. All it really means is that, to the best of the organization’s knowledge, the business makes good faith efforts to honor all its promises and resolve any complaints it receives. And, yes, Safe Responsible Movers is fully accredited by the Better Business Bureau.

What Does the BBB have to do with Donald Trump?

Ah yes, Trump University. If you’ve only heard of the BBB recently, it’s because it’s been in some Trump-related headlines.

So, in addition to the BBB-accredited businesses, the Bureau also reviews businesses that do not maintain accreditation. This was a source of confusion during last year’s presidential election campaign. Many news outlets reported then-candidate Donald Trump’s business known as “Trump University” to have wildly different ratings. The ratings ranged from F to A+ to “no rating.” There were also reports that the Bureau stripped the business of its accreditation. In fact, the reports were so varied and conflicting that the BBB stepped in and released a statement on the matter.

In short, Trump University was never accredited by the BBB (and thus never lost accreditation). It did receive some complaints while it was in business, didn’t do much to resolve them, and then stopped doing business altogether. Once it stopped doing business, it stopped receiving complaints, so its grade briefly improved before disappearing altogether. (The BBB generally indexes complaints for three years before removing them.)

In any case, having no complaints and a top rating from the Better Business Bureau doesn’t mean that a business is perfect. But it’s almost always a good sign. So if you’re thinking of moving, check the movers reviews on the BBB, but also try looking at other sources as well. And trust your gut. If you feel like someone’s putting a scam on you, they’re probably not the movers you want to hire.

What do Other Movers Reviews Say About Safe Responsible?

Glad you asked! We’ve also received high marks from Scout Magazines, the Improper Bostonian, Boston Magazine, Google Reviews, Yelp, Sumu, Facebook, and one satisfied customer’s lifestyle blog. But any additional feedback is always welcome — doubly so if it’s as positive as this one is.

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We updated this post on 1/19/2017 to give more detail about the Better Business Bureau.